ITU-T E.138 SPANISH-2002
Human factors aspects of public telephones to improve their usability for older people Series E: Overall Network Operation Telephone Service Service Operation and human Factors International operation - General provisions concerning users Study Group 2

Standard No.

ITU-T E.138 SPANISH-2002

Release Date

2002

Published By

International Telecommunication Union (ITU)

Latest

ITU-T E.138 SPANISH-2002

Scope

This Recommendation proposes guidelines for the design of public telephone terminals for voice communication to make them simpler to use for older people whose sight, hearing, information processing and motor functions have deteriorated. This Recommendation provides information on the requirements of older people and how telephones can be adapted for their use. This Recommendation addresses manufacturers, designers, procurers, network operators, regulatory authorities, and those who deploy telecommunication terminals intended for general (public) use. In this Recommendation the term 'public telephone' shall include all telephones that are not in private offices or households, but that are generally accessible to many people, for instance, public payphones, telephones for general use in hotels, airports, hospitals, shopping malls, universities, schools, official agencies, etc.

ITU-T E.138 SPANISH-2002 Referenced Document

• EN 1332-4 Identification card systems - Man-machine interface - Part 4: Coding of user requirements for people with special needs*， 2007-06-01 Update
• ETSI EN 301 462-2000 Human Factors (HF); Symbols to Identify Telecommunications Facilities for Deaf and Hard of Hearing People (V1.1.1)
• ISO 13406-2:2001 Ergonomic requirements for work with visual displays based on flat panels - Part 2: Ergonomic requirements for flat panel displays
• ITU-T E.121-1996 Pictograms@ Symbols and Icons to Assist Users of the Telephone Service - Series E: Telephone Network and ISDN; Operation@ Numbering@ Routing and Mobile Service - International Operation - General Provisions Concerning Users (Study Group 1; 26 pp)
• ITU-T E.134-1993 Human Factors Aspects of Public Terminals: Generic Operating Procedures (Study Group I) 7 pp
• ITU-T E.135-1995 Human Factors Aspects of Public Telecommunication Terminals for People with Disabilities - Telephone Network and ISDN - Operation Numbering Routing and Mobile Service (Study Group 1) 13 pp
• ITU-T E.136-1997 Specification of a Tactile Identifier for Use with Telecommunication Cards - Series E: Overall Network Operation Telephone Service Service Operation and Human Factors Operation Numbering Routing and Mobile Services - International Operation - General Prov
• ITU-T E.137-1997 User Instructions for Payphones - Series E: Overall Network Operation Telephone Service Service Operation and Human Factors Operation Numbering Routing and Mobile Services - International Operation - General Provisions Concerning Users Study Group 2; 15 p
• ITU-T E.161-2001 Arrangement of Digits Letters and Symbols on Telephones and Other Devices that can be Used for Gaining Access to a Telephone Network Series E: Overall Network Operation Telephone Service Service Operation and Human Factors International Operation - Number
• ITU-T F.901-1993 USABILITY EVALUATION OF TELECOMMUNICATION SERVICES Study Group 1
• ITU-T P.370-1996 Coupling Hearing Aids to Telephone Sets Study Group 12; 23 pp [Superseded: ITU-T P.37 ITU-T P.37]
• ITU-T V.18-2000 Operational and Interworking Requirements for DCEs Operating in the Text Telephone Mode Series V: Data Communication over the Telephone Network Interfaces and Voiceband Modems Study Group 16*， 2024-04-19 Update
• JIS S 0012:2000 Guidelines for all people including elderly and people with disabilities -- Usability of consumer products

ITU-T E.138 SPANISH-2002 history

• 2002 ITU-T E.138 SPANISH-2002 Human factors aspects of public telephones to improve their usability for older people Series E: Overall Network Operation Telephone Service Service Operation and human Factors International operation - General provisions concerning users Study Group 2