Ensuring and maintaining an optimaloperations environment is critical to any service provider's (SP) business. Current industry conditions and complex business needs, however, pose formidable challenges in their ability to do so. Rapid changes and deployments of new technologies and services in recent years, along with budget and staff cutbacks, have strained the SP's permanent operations staff, resulting in: Poor operations planning for new technologies and services; OS infrastructures unable to keep up with new technologies and services; Less than optimal operations processes, which are unable to respond to customer's demands (e.g.,long service-provisioning cycle time); Under-utilized network capacity orunnecessary capital expenses; and Escalating operations expenses.
ITU-T E.861 FRENCH-2006 Referenced Document
ITU-T E.419 Business oriented key performance indicators for management of networks and services Study Group 2