ISO 10002:2004/Cor 1:2009
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations; Technical Corrigendum 1

Standard No.

ISO 10002:2004/Cor 1:2009

Release Date

2009

Published By

International Organization for Standardization (ISO)

Status

Withdraw

Replace By

ISO 10002:2014

Latest

ISO 10002:2018

ISO 10002:2004/Cor 1:2009 history

• 2018 ISO 10002:2018 Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
• 2014 ISO 10002:2014 Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
• 2009 ISO 10002:2004/Cor 1:2009 Quality management - Customer satisfaction - Guidelines for complaints handling in organizations; Technical Corrigendum 1
• 2004 ISO 10002:2004 Quality management - Customer satisfaction - Guidelines for complaints handling in organizations