DIN EN ISO 9241-20:2009 Ergonomics of human-system interaction - Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and services (ISO 9241-20:2008); English version of DIN EN ISO 9241-20:2009-08
This part of ISO 9241 is intended for use by those responsible for planning, designing, developing, acquiring,
and evaluating information/communication technology (ICT) equipment and services. It provides guidelines for
improving the accessibility of ICT equipment and services such that they will have wider accessibility for use
at work, in the home, and in mobile and public environments. It covers issues associated with the design of
equipment and services for people with a wide range of sensory, physical and cognitive abilities, including
those who are temporarily disabled, and the elderly.
A detailed design for particular equipment or a service can be developed based on its recommendations. If a
specific detailed standard exists concerning the accessibility of equipment or services, then it can be used in
conjunction with that more specific standard. Where such standards are not available, this part of ISO 9241
can then form the basis for the design of the accessibility features of ICT equipment and services.
It also provides general guidelines for acquiring and evaluating ICT equipment and services, including both
hardware and software aspects of information processing equipment, electronic communication facilities,
office machines, and other similar technologies and services, used at work, in the home, and in mobile and
public environments.
In addition, it gives important information about context of use. Accessibility is increased by expanding the
range of contexts where equipment and services can be used. Context of use can result from the various
components of the equipment or service, including user, task and equipment (hardware, software and
materials) characteristics, as well as those of physical and social environments. Context of use can be
considered when planning, designing, developing, acquiring and evaluating ICT equipment and services.
NOTE This part of ISO 9241 is a high-level standard applicable to all ICT equipment and services, therefore, detailed
descriptions specific to equipment or services have been avoided. It can be referred to for the prevention of barriers to
trade or the movement of people in respect of each national, regional and international standardization activity in this area.
More specific recommendations on software accessibility are contained in ISO 9241-171.
DIN EN ISO 9241-20:2009 Referenced Document
ISO 13407:1999 Human-centred design processes for interactive systems
ISO 14915 Software ergonomics for multimedia user interface - Part 3: Media selection and combination
ISO 9241-110:2006 Ergonomics of human-system interaction - Part 110: Dialogue principles
ISO 9241-11:1998 Ergonomic requirements for office work with visual display terminals (VDTs) - Part 11: Guidance on usability
ISO 9241-5 Ergonomic requirements for office work with visual display terminals (VDTs) - Part 5: Workstation layout and postural requirements
DIN EN ISO 9241-20:2009 history
2022DIN EN ISO 9241-20:2022-03 Ergonomics of human-system interaction - Part 20: An ergonomic approach to accessibility within the ISO 9241 series (ISO 9241-20:2021); German version EN ISO 9241-20:2021
2022DIN EN ISO 9241-20:2022 Ergonomics of human-system interaction – Part 20: An ergonomic approach to accessibility within the ISO 9241 series (ISO 9241-20:2021)
1970DIN EN ISO 9241-20 E:2021-05 Ergonomics of Human-System Interaction Part 20: Simple Guidelines for Information/Communication Technology (ICT) Equipment and Services (Draft)
2021DIN EN ISO 9241-20 E:2021 Draft Document - Ergonomics of human-system interaction - Part 20: An ergonomic approach to accessibility within the ISO 9241 series (ISO/DIS 9241-20:2021); German and English version prEN ISO 9241-20:2021
2009DIN EN ISO 9241-20:2009 Ergonomics of human-system interaction - Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and services (ISO 9241-20:2008); English version of DIN EN ISO 9241-20:2009-08