This Technical Report provides guidance on work process analysis from the perspective of the creation,
capture and control of records.
It identifies two types of analyses, namely
a) functional analysis (decomposition of functions into processes), and
b) sequential analysis (investigation of the flow of transactions).
Each analysis entails a preliminary review of context (i.e. mandate and regulatory environment) appropriate
for the analysis. The components of the analysis can be undertaken in various combinations and in a different
order from that described here, depending on the nature of the task, the scale of the project, and the purpose
of the analysis. Guidance provided in the form of lists of questions/matters to be considered under each
element of the analysis is also included.
This Technical Report describes a practical application of the theory outlined in ISO 15489. As such, it is
independent of technology (i.e. can be applied regardless of the technological environment), although it can
be used to assess the adequacy of technical tools that support an organization's work processes.
This Technical Report focuses on existing work processes rather than on facilitating "workflow" (i.e. the
automation of a business process in whole or part, during which documents, information or tasks are passed
from one participant to another for action, according to a set of procedural rules as outlined in Reference [1] of
the Bibliography).
ISO/TR 26122:2008 Referenced Document
ISO 15489-1:2001 Information and documentation - Records management - Part 1: General
ISO 23081-1:2006 Information and documentation - Records management processes - Metadata for records - Part 1: Principles
ISO/TS 23081-2:2007 Information and documentation - Records management processes - Metadata for records - Part 2: Conceptual and implementation issues
ISO/TR 26122:2008 history
2009ISO/TR 26122:2008/Cor 1:2009 Information and documentation — Work process analysis for records — Technical Corrigendum 1
2008ISO/TR 26122:2008 Information and documentation - Work process analysis for records