BS EN 14508:2003
Postal services - Quality of service - Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail

Standard No.

BS EN 14508:2003

Release Date

2003

Published By

British Standards Institution (BSI)

Status

Be replaced 2016-02

Replace By

BS EN 14508:2016

Latest

BS EN 14508:2016

Scope

In addition to EN 13850:2002 Postal Services - Quality of Service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail, this European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and distributed by postal service operators. It considers methods using a representative end-to-end sample of all types of single piece addressed letter mail. This European Standard has been developed from and is compatible with the requirements of EN 13850:2002. As such, surveys for both priority and non-priority single piece mail may be undertaken concurrently whilst reporting separate estimates of priority and non-priority transit times. The overall transit time quality-of-service result is to be expressed as percentage of mail delivered within J + n days end-to-end according to the EU "Postal directive". This European Standard relates to the measurement of so-called "normal" services given to private persons / households and businesses that post mail at street letter boxes, over the counter at post offices, have pick ups at their offices or give their mail directly at postal service operators' sorting centres. For technical reasons this European Standard may not in all parts be suitable for the measuring of very small volumes of mail and for operators with limited coverage. note:1 Directive 97/67/EC of the European Parliament and of the Council of 15 December 1997 on common rules for the development of the internal market of Community postal services and the improvement of quality of service (OJ L 15, 21.1.98, p. 14). This European Standard is not applicable for measuring the end-to-end transit time distribution of large bulk mailers' services and hybrid mail, which require different measurement systems and methodologies.

BS EN 14508:2003 Referenced Document

• EN 13850:2002 Postal service - Quality of service - Measurement of the transit time of end-to end-services for single piece priority mail and first class mail Incorporates Amendment 1: 2007
• EN ISO 19011 Guidelines for auditing management systems*， 2018-07-01 Update

BS EN 14508:2003 history

• 2016 BS EN 14508:2016 Postal services. Quality of service. Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail
• 2003 BS EN 14508:2003 Postal services - Quality of service - Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail