The Enhanced Telecom Operations Map (eTOM) [b-GB921] has been developed by the
TeleManagement Forum as a reference framework for categorizing all the business activities that a
service provider will use.
ITU-T M.3050 SUPP 2-2007 history
2007ITU-T M.3050 SUPP 2-2007 Enhanced Telecom Operations Map (eTOM) Supplement 2: Public B2B Business Operations Map (BOM) Study Group 4