EN 14012:2003
Postal services - Quality of service - Measurement of complaints and redress procedures

Standard No.

EN 14012:2003

Release Date

2003

Published By

European Committee for Standardization (CEN)

Status

Withdraw

Replace By

EN 14012:2008

Latest

EN 14012:2008

EN 14012:2003 history

• 2008 EN 14012:2008 Postal services - Quality of service - Complaints handling principles
• 2003 EN 14012:2003 Postal services - Quality of service - Measurement of complaints and redress procedures