This document stipulates the evaluation requirements and evaluation methods for the quality of home care services. The quality evaluation requirements for elderly care services include basic requirements, service items and content evaluation requirements, service guarantees, and social responsibilities. The service quality evaluation method includes evaluation procedures and evaluation methods. This document is applicable to the service quality evaluation of organizations that provide home-based elderly care services.
T/CSI 0016-2021 history
2021T/CSI 0016-2021 Eldly care service—Quality evaluation of home care service