AS 4269:1995
Complaints handling

Standard No.

AS 4269:1995

Release Date

1995

Published By

Standard Association of Australia （SAA）

Status

Be replaced 2006-04

Replace By

AS ISO 10002:2006

Latest

AS ISO 10002:2006

Scope

Specifies essential elements of an effective complaints handling process for both complainants and complaint recipients from inception to satisfaction or determination. Provides guidelines dealing with the implementation of the complaints handling proces

AS 4269:1995 history

• 2006 AS ISO 10002:2006 Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004, MOD)
• 1995 AS 4269:1995 Complaints handling