1. Scientific. The basic content and process structure of the given service quality evaluation are reasonable and can accurately reflect the orientation and requirements for evaluating the service quality of "Internet + Government Services"; 2. Systematic. The processes of evaluation preparation, establishment of evaluation index system, implementation of evaluation, and completion of evaluation constitute a complete and systematic system to provide practical guidance for the systematic evaluation of the service quality of "Internet + Government Services"; 3. Applicability. The requirements and terms given by the standard are operable and applicable to the service quality evaluation and improvement of "Internet + Government Services".
T/CPPC 1038-2022 history
2022T/CPPC 1038-2022 Evaluation guideline for service quality of internet-government service