Preface 1 Scope 2 Normative references 3 Terms and definitions 4 Basic requirements 4.1 Service organization 4.2 Service personnel 4.3 Service quality 5 Service provision 5.1 Service objects 5.2 Service form 5.3 Service content 6 Service process 6.1 Process overview 6.2 Business negotiation 6.3 Agreement signing 6.4 Start-up Cultivation 6.5 Organization and Implementation 6.6 Evaluation and Summary 6.7 Improvement and Tracking 7 Service Evaluation and Improvement 7.1 Complaint Handling 7.2 Service Evaluation 7.3 Continuous Improvement References
T/ZS 0316-2022 history
2022T/ZS 0316-2022 Service specification for cultivati high-tech enterprise