This document stipulates terms and definitions related to department store retail services, requirements and evaluation methods for business service management planning, business service environment, public health, supporting service facilities, personnel management, supply chain quality management, service quality management, risk management and continuous improvement. method. This document is applicable to comprehensive department store retail stores that have fixed places and spaces for merchandise display and sales, complete sales categories, and focus on service. This document does not apply to department store retail stores selling exclusively over the Internet.
T/GDBX 035-2020 history
2020T/GDBX 035-2020 Specification for excellent service in department store retail industry