Preface 1 Scope 2 Normative references 3 Terms and definitions 4 General requirements 5 Scope of work and basis 5.1 Scope of work 5.2 Qualification requirements 5.3 Basis of work 5.4 Service standards 6 Working methods and processes 6.1 Working methods 6.2 Work processes 7 Risk assessment and control 7.1 Risks Identification and analysis 7.2 Risk assessment 7.3 Risk control 7.4 Management inspection 7.5 Risk management method 8 Insurance claims 8.1 Claims process 8.2 Claims approval 9 File content and information management 9.1 File content 9.2 Information management