T/LZZLXH 051-2021
Service management standard for quality of inspection agency (English Version)
- Standard No.
- T/LZZLXH 051-2021
- Language
- Chinese, Available in English version
- Release Date
- 2021
- Published By
- Group Standards of the People's Republic of China
- Latest
- T/LZZLXH 051-2021
- Scope
- Service requirements for testing agencies: a) Establish a customer-centered service awareness to ensure that customers’ reasonable service needs are met; b) The registration information accepted should be in plain language and in a reasonable manner to ensure that complainants will not be disadvantaged status; c) When recording the implementation of handling complaints, the institution should protect private information and ensure the confidentiality of the complainant; d) The institution should keep records of the content of complaints and complaint handling, and maintain the integrity and continuity of the data; e ) Strengthen publicity, establish multiple customer groups, and expand ways to collect customer opinions and suggestions; f) Analyze and use the collected information from customers about whether the organization meets their requirements, improve the management system, and enhance the level of inspection work.
T/LZZLXH 051-2021 history
- 2021 T/LZZLXH 051-2021 Service management standard for quality of inspection agency
