ITU-T M.3344-2008 Requirements and analysis for NGN appointment management across the business to business and customer to business interfaces (Study Group 4)
ITU-T - International Telecommunication Union/ITU Telcommunication Sector
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ITU-T M.3344-2008
Scope
This Recommendation contains the requirements and analysis for the business to business (B2B) and customer to business (C2B) interfaces of appointment management for NGN. It assumes a multi-service provider environment and is aimed at appointment management to support the deployment of NGN and includes both the B2B and C2B interfaces. B2B/C2B interface is a synonymous term to X Interface. Appointment management consists of some processes which include scheduling an appointment@ confirming an appointment@ updating or modifying an appointment@ cancelling an appointment@ reporting appointment(s)@ tracking the history of an appointment and retrieving an appointment. For regulatory oversight@ it is assumed that detailed record-keeping will be maintained within the service provider (SP) to support the service level agreement (SLA) or regulatory statute. Third-party request esponse operations are dependent upon the privacy business rules defined in the SC/SP's contract and consequently are considered out of scope for this Recommendation.
ITU-T M.3344-2008 history
2008ITU-T M.3344-2008 Requirements and analysis for NGN appointment management across the business to business and customer to business interfaces (Study Group 4)