Scope 2 Normative reference documents 3 Terms and definitions 4 General requirements 4.1 Quality policy and objectives 4.2 Human resource management 4.3 Facilities and equipment management 5 Service requirements 5.1 Service demand confirmation and review 5.2 Service implementation and monitoring 5.2.1 Service personnel 5.2.2 Service Process control 5.2.3 Service records and reports 5.2.4 Determination of monitoring indicators and methods 5.3 Service problems and corrective measures 5.3.1 Problem identification and classification 5.3.2 Problem recording and tracking 5.3.3 Corrective action formulation 5.3.4 Corrective action effect evaluation 5.3.5 Corrective measures and continuous improvement 5.4 Service quality requirements 6 Security requirements 6.1 Information security management 6.2 Confidentiality requirements 7 Customer satisfaction requirements 7.1 Information acquisition methods 7.2 Customer complaint handling and improvement 8 Audit and evaluation requirements 8.1 Audit and evaluation 8.2 Continuous improvement References
T/UNP 38-2023 history
2023T/UNP 38-2023 General specification for enterprise quality technology services