ISO 24540:2023 PDF

Scope: This document establishes the basis for a framework for water utilities to operate efficiently and effectively considering stakeholder needs and expectations. This document is applicable to all water utilities, regardless of ownership and management model (public or private), size, service provided or location. This document proposes principles for effective and efficient corporate governance of water utilities with a focus on the roles and responsibilities of the responsible bodies and operators and on the decision-making process involving the relevant stakeholders. It also includes key types of decisions to be made.

ISO 24540:2023 Referenced Document

ISO 24513 Service activities relating to drinking water supply, wastewater and stormwater systems — Vocabulary

2023 ISO 24540:2023 Principles for effective and efficient corporate governance of water utilities