T/CCAA 66-2023 Indicator guide for improving effectiveness evaluation of quality management system certification of small, medium and micro enterprises (English Version)
Preface I Introduction II 1. Scope 1 2. Normative cited documents 1 3. Terms and definitions 1 4. Principles for setting effectiveness evaluation indicators 1 5. Evaluation content and indicators 1 5.1 Strategic management 1 5.2 Risk identification and management 2 5.3 Resources Configuration and management 2 5.4 Product improvement and service improvement 2 5.5 Procurement and supplier management 3 5.6 Product realization and service provision 3 5.7 Customer relationship and customer satisfaction 3 5.8 Improvement and innovation 4 6. Indicator application 4 6.1 Enterprise application 4 6.2 Third-party organization Application 4 6.3 Customer Application 4 6.4 Market Supervision Department Application 4 Appendix A (Informative Appendix) Explanation of Some Indicators 5
T/CCAA 66-2023 history
2023T/CCAA 66-2023 Indicator guide for improving effectiveness evaluation of quality management system certification of small, medium and micro enterprises