2017DIN EN ISO 18295-2:2017-10 Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017); German version EN ISO 18295-2:2017
2017DIN EN ISO 18295-2:2017 Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)
1970DIN EN ISO 18295-2 E:2016-07 Customer Contact Centers Part 2: Requirements for Customers Using Customer Contact Center Services (Draft)