This part of ISO 9004 gives management guidelines for implementing continuous quality improvement within an organization.
The ways of adopting and implementing these guidelines depend upon factors such as the culture, size, nature of the organization, the types of products or services offered, and the markets and customer needs served. Therefore, an organization should de-velop an improvement process suited to its own needs and resources.
This part of ISO 9004 is not for contractual, regulatory or certification use.
DS/ISO 9004-4:1993 history
1994DS/ISO 9004-4/Cor.1:1994 Quality management and quality system elements - Part 4: Guidelines for quality improvement
1993DS/ISO 9004-4:1993 Quality management and quality system elements. Part 4: Guidelines for quality improvement