BS ISO 10008:2022 PDF

Scope: 1 Scope This document gives guidance on planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction ( B2C ECT ) system within an organization . It is applicable to any organization engaged in, or planning to be engaged in, a B2C ECT , regardless of size, type and activity. The focus of this document is on organizations that directly offer and provide products and services to consumers . This document aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers ’ confidence in B2C ECTs and increase the satisfaction of consumers . It is aimed at B2C ECTs concerning consumers as a sub-set of customers. The guidance given in this document can complement an organization ’s quality management system.

BS ISO 10008:2022 history

2022 BS ISO 10008:2022 Quality management. Customer satisfaction. Guidance for business-to-consumer electronic commerce transactions
2013 BS ISO 10008:2013 Quality management. Customer satisfaction. Guidelines for business-to-consumer electronic commerce transactions