Table of Contents Preface General Principles for Service Quality Evaluation of Housing Rental Enterprises 1 Scope 2 Terms and Definitions 3 Evaluation Principles 4 Evaluation Objects 5 Evaluation Indicators 6 Grade Classification and Identification 7 Evaluation Process Appendix A (Normative Appendix) Expert Evaluation Indicators and Scores of Service Quality of Housing Rental Enterprises Appendix B (Normative Appendix) Customer Evaluation Indicators and Scores on Service Quality of Housing Rental Enterprises
T/CAS 513-2021 history
2021T/CAS 513-2021 General Rules for Service Quality Evaluation of Housing Leasing Enterprises