Shandong Provincial Standard of the People's Republic of China
Latest
DB37/T 1111-2008
Scope
This standard specifies the terms and definitions of home care services, basic requirements for home service agencies, service personnel, service content, service management, customer communication and customer relationship management, as well as the evaluation requirements for star-rated waiters. This standard applies to the process of home-based elderly care services in Shandong Province and the management of home-based elderly care services by domestic service agencies that provide home-based elderly care services.
DB37/T 1111-2008 history
2008DB37/T 1111-2008 Housekeeping service-quality specification for home care service