T/ZQCSH 069-2021
Specifications for after-sales maintenance reception service of automobile 4S shop (English Version)

Standard No.

T/ZQCSH 069-2021

Language

Chinese, Available in English version

Release Date

2021

Published By

Group Standards of the People's Republic of China

Latest

T/ZQCSH 069-2021

Scope

1 Scope 2 Normative reference documents 3 Terms and definitions 4 Personnel requirements 5 Job responsibilities 6 Reception preparation 7 After-sales maintenance reception types and requirements 8 Progress inquiry 9 Vehicle delivery acceptance settlement 10 Repair and complaint handling 11 After-sales tracking 12 Evaluation and improvement

T/ZQCSH 069-2021 history

• 2021 T/ZQCSH 069-2021 Specifications for after-sales maintenance reception service of automobile 4S shop