T/CECC 011-2021
Information technology service— Evaluation Specifications for call center operation management (English Version)

Standard No.

T/CECC 011-2021

Language

Chinese, Available in English version

Release Date

2021

Published By

Group Standards of the People's Republic of China

Latest

T/CECC 011-2021

Scope

Evaluation principles; Evaluation content; Evaluation purpose; Evaluation methods; Evaluation indicator system and requirements; Evaluation process; Evaluation report and conclusion.

T/CECC 011-2021 history

• 2021 T/CECC 011-2021 Information technology service— Evaluation Specifications for call center operation management