ISO/IEC TR 18720:2024
Information technology

Standard No.

ISO/IEC TR 18720:2024

Release Date

2024

Published By

International Organization for Standardization (ISO)  IX  /  ISO

Latest

ISO/IEC TR 18720:2024

Introduction

Analysis of the core content of the standard

Serviced offices are defined as places operated by facility management entities, which provide services to users according to a use contract (including paid/free models), including:

• Partitioned offices (independent workstations with partitions)
• Box offices (telephone booth-style enclosed spaces)
• Open offices (shared spaces without physical partitions)

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Market development data

Indicators	2020	2024 forecast	Annual growth rate
Number of serviced offices worldwide	Basic data	-	21.3%
Number of users	Approximately 1.9 million	5 million	158% increase

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Typical use case scenarios

Daily work scenarios

To complete concentrated work in a quiet environment, the following basic equipment is required: partitioned workstations, high-speed network, multi-function printers and other basic equipment.

Collaborative office scene

Open lounge area with:

• Interactive whiteboard system
• Box-type office dedicated to video conferencing
• Coffee bar social space

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Adaptive services for special groups

User type	Essential facilities	Value-added services
People with disabilities	Accessible toilets, height-adjustable desks	Sign language interpretation, Braille signage system
Workers with children	Breastfeeding room, children's play area	Temporary custody, after-school tutoring
Pregnant women	Lounge	Pregnancy health consultation

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Standard implementation recommendations

1. Space planning: It is recommended to configure focused/collaborative/temporary workstations in a 3:5:2 ratio
2. Technical configuration: All meeting rooms should be pre-installed with acoustic optimization equipment and dual-screen display systems
3. Service training: Front desk staff must master basic sign language and emergency medical treatment capabilities

ISO/IEC TR 18720:2024 history

• 2024 ISO/IEC TR 18720:2024 Information technology
• 1974 ISO/IEC TR 18720:1974 Information technology

Standard and Specification