ISO 6273:2024
Assistive products
- Standard No.
- ISO 6273:2024
- Release Date
- 2024
- Published By
- International Organization for Standardization (ISO) IX / ISO
- Latest
- ISO 6273:2024
- Introduction
Analysis of the core content of the standard
ISO 6273:2024 systematically standardizes the method of investigating the needs of assistive products for people with visual and hearing impairments for the first time. The standard includes 7 major technical chapters:
Chapter Core requirements Innovation points 4.1 Survey management A survey framework that includes accessibility considerations needs to be established A mechanism for the participation of representatives with disabilities is proposed for the first time 5.2 Questionnaire design Supports 6 formats (including Braille/sign language videos) Combination strategy of open-ended and closed questions 7.2 Accessibility Principles Extended application of the four principles of WCAG 2.1 Specific specifications for paper/Braille documents
Key technical requirements
1. Accessible design of questionnaires
Article 5.2.1 of the standard clearly requires that questionnaires must provide:
- Large print version (12-14pt) and Braille dual versions synchronized
- Electronic documents must comply with WCAG 2.1 AA level standards
- Sign language video questionnaires must be equipped with text transcriptions
2. Special specifications for interviews
Article 5.3.2 emphasizes:
"For people with hearing impairments, face-to-face interviews should provide sign language interpretation or real-time text transcription services. For online interviews, ensure that the video conferencing system supports RTT real-time text function"
Implementation suggestions
1. User grouping strategy
The standard recommends subdividing the survey subjects by impairment type:
- The total blind group and the low vision group should be separated
- People with congenital/acquired impairments should be surveyed separately
- The mixed group should be equipped with dual assistive technology
2. Data collection tools
The following combination is recommended:
Tool type Applicable scenarios Accessibility requirements Structured questionnaire Quantitative needs assessment Screen reader analysis supported Semi-structured interview New product idea mining Sign language interpreter required Focus group In-depth analysis of user experience Real-time subtitle system
Standard evolution analysis
Compared with previous standards, this standard highlights three breakthroughs:
- Technology integration: Combining digital accessibility (WCAG) with traditional survey methods
- Ethical norms: Clearly prohibiting sensitive questions such as the cause of disability
- Method innovation: The legal effect of video sign language questionnaires is recognized for the first time
The standard cites the ISO 9241-11 usability model, which divides the demand for assistive products into three dimensions: effectiveness, efficiency, and satisfaction for systematic evaluation.
ISO 6273:2024 history
- 2024 ISO 6273:2024 Assistive products
