GB/T 27917.2-2023
Express service—Part 2: Organization requirements (English Version)
- Standard No.
- GB/T 27917.2-2023
- Language
- Chinese, Available in English version
- Release Date
- 2023
- Published By
- General Administration of Quality Supervision, Inspection and Quarantine of the People‘s Republic of China
- Latest
- GB/T 27917.2-2023
- Replace
- GB/T 27917.2-2011
- Introduction
Express delivery services Part 2: Organizational requirements
National Standard of the People's Republic of China GB/T 27917.2-2023 is an important specification for the express delivery industry and is applicable to domestic and international express delivery service entities. The standard specifies in detail the overall requirements for express delivery services, service locations and facilities, packaging supplies and equipment, employee management, information systems, data security, etc.
Overall requirements
Express delivery services should meet basic requirements such as timeliness, accuracy, safety, convenience and environmental protection:
- Timeliness: Express delivery should be completed within the promised time limit.
- Accuracy: Express parcels are delivered to the agreed address or designated recipient.
- Safety: Implement a safety management system to ensure user information security.
- Convenience: Provide diversified services to meet user needs.
- Environmental protection: Promote green packaging and low-carbon transportation methods.
Service entities and qualifications
Express service entities should meet market access requirements and use unified trademarks, business names and express waybills. Multiple business entities need to sign an agreement to clarify their respective responsibilities and implement unified management in terms of service quality and safety assurance.
Service product classification
Express service products can be divided into different dimensions:
- Delivery area: Domestic express (same city, different places within the province, and inter-provincial) and international express.
- Urban and rural areas: Urban express and rural express.
- Temperature control conditions: Normal temperature express and cold chain express.
Service venues and facilities
Express business venues should meet the following requirements:
1. Equipped with necessary fire protection, monitoring, security inspection and other equipment.
2. Publicize service information in a prominent location, including business license, service products, charging standards, etc.
3. Provide business documents and online ordering instructions.Packaging supplies and equipment
Express packaging should comply with the requirements of GB/T16606, and recyclable materials should be used preferentially. The main equipment includes electronic scales, automated sorting equipment and handheld terminals, which need to be regularly maintained and updated.
Employee management
Express service entities should strengthen employee training and protect their legitimate rights and interests:
- Professional ethics and skills training: Improve service levels and service quality.
- Social security: Pay social insurance for employees who have signed labor contracts.
- Labor protection: Equip with necessary protective equipment and improve working conditions.
- Psychological counseling: Pay attention to the physical and mental health of employees.
Information system and data security
Express service entities should establish an information management system and connect to the postal administration department. Data security management requirements include:
- Data storage: Store within the country and encrypt.
- Personal information protection: Comply with YZ/T0189 requirements and avoid excessive information collection.
- Cross-border transmission: Comply with relevant regulations and conduct security assessments.
Service contract and service security
Express service entities should enter into service contracts to clarify the rights and obligations of both parties. The content of the service contract includes express information, service fees and compensation terms.
Express service providers must also implement the three systems of real-name collection, inspection and security inspection to ensure safe delivery.Service Quality Management
Express service providers should formulate operating specifications and conduct regular service quality evaluations. Service quality evaluation indicators include user satisfaction, punctuality, and complaint handling efficiency.
Implementation Suggestions
To ensure the effective implementation of the standards, express delivery companies can take the following measures:
1. Organize employee training regularly to improve professional skills.
2. Introduce intelligent equipment to improve processing efficiency.
3. Strengthen information sharing with postal management departments.
4. Establish a user feedback mechanism to continuously improve services.
GB/T 27917.2-2023 Referenced Document
- GA 1468 Shipping company security requirements
- GB/T 16606 Envelope for postal express mail service
- GB/T 27917.1 Express service—Part 1: Basic terminology
- GB/T 27917.3 Express Service Part 3: Service Links
- GB/T 39083 Specification of express service payment information exchange
- GB/T 40043 Specification of information exchange between express service and electronic commerce
- GB/T 40044 Specification of warehouse distribution information exchange in express service manufacturing industry
- YZ/T 0153 Express terminal delivery service information exchange specifications
- YZ/T 0167 "Express Containers Part 2: Container Bags"
- YZ/T 0189 "Personal Information Protection Requirements for Delivery Service Users"
GB/T 27917.2-2023 history
- 2023 GB/T 27917.2-2023 Express service—Part 2: Organization requirements
- 2011 GB/T 27917.2-2011 Express service.Part 2: Organization requirements
