Existing IWA-1 document information and a modification of the Malcolm Baldridge Health Care Criteria for Performance Excellence have been combined to serve as an aid to develop and improve a fundamental quality management system (QMS) for any health service organization involved in management@ delivery or administration of health service products or services. This document provides guidance for continuous improvement@ emphasizing error prevention and reduction in variation and waste@ deploys best practices protocols@ and provides a glossary of standard quality terms