Scope
Purpose
CAN/HSO 34015:2020 (E) Primary Health Care Services standard is to be used in conjunction with the following HSO standards, as applicable:
• HSO 1001:2018 – Governance
• HSO 34012:2018 – Leadership for Small, Community-Based Organizations
• HSO 0001:2018 – Service Excellence
• HSO 34011:2018 – Infection Prevention and Control Standards for Community-Based Organizations
• HSO 34014:2018 – Medication Management Standards for Community-Based Organizations
The standard provides:
• Clients with information about what they can expect from a high-quality and safe PHC system, and a description of their roles and responsibilities regarding their health
• PHC providers with guidance on how to ensure high-quality and safe care in their unique organizational contexts
• Policymakers with a quality and safety blueprint and a guide to policy development for PHC services in their jurisdictions
• External assessment bodies with measurable requirements to guide continuous quality improvement Applicability
CAN/HSO 34015:2020 (E) Primary Health Care Services standard is intended to be used by interdisciplinary teams, although it is broad enough to be applied in a multitude of PHC settings and models of care, including large health systems and outreach services delivered via virtual health technology.
The standard may also be used by organizations that provide services to Indigenous communities. It is based on a holistic model of care and treatment characterized by the integration of physical, emotional, spiritual, and mental components of health and well-being identified in Indigenous traditions and cultures.