GB/T 43542-2023
Specification for supervision and evaluation of property service in government offices (English Version)

Standard No.

GB/T 43542-2023

Language

Chinese, Available in English version

Release Date

2023

Published By

General Administration of Quality Supervision, Inspection and Quarantine of the People‘s Republic of China

Latest

GB/T 43542-2023

Introduction

Background of standard formulation and technological evolution

As an important part of the standardization system of government affairs, this specification responds to the requirement of the "14th Five-Year Plan for Government Affairs" on "improving the standard system for government operation guarantee" and integrates the technical requirements of 12 referenced standards such as GB 25201 Maintenance of building fire protection facilities and GB/T 17242 complaint handling, marking the transformation of government property services from experience-based management to standardized governance.

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Comparative Analysis of Core Frameworks

Dimensions	Supervision System	Evaluation System	Improvement Mechanism
Implementing Entity	Property Service Entrustor	Entrustor or Third-Party Institution	Property Service Provider
Frequency Requirements	At least 1 communication per month	≥1 communication per year (quarterly recommended)	Immediate rectification of major issues
Tools and Methods	Sampling Inspection/Special Inspection/Electronic Monitoring	Appendix A Seven Categories Evaluation Table	PDCA Cycle Verification

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Key Implementation Points

Special Requirements for Confidentiality Management

The standard sets 40 points of confidentiality management clauses in the Basic Service module, requiring:

• Personnel in confidential positions sign a confidentiality agreement (Clause 5.3)
• Keep records of confidentiality training every quarter (Clause 5.7)
• Outsourced suppliers simultaneously sign a confidentiality responsibility letter (Clause 12.3)

Typical case: A ministry discovered that outsourced personnel had illegally reviewed video footage during management of the monitoring room and initiated the contract breach handling procedure in accordance with Clause 6.6.3 of the standard.

Dynamic adjustment mechanism of evaluation form

The standard innovatively clarifies in the notes of each module in Appendix A:

1. The client may increase or decrease the secondary indicators (such as adding special items for epidemic prevention and disinfection)
2. The new modules are set according to the benchmark value of 100 points
3. Adopt the proportional conversion formula: actual score = original score × (100/total score after deduction)

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Analysis of technical highlights

Three-dimensional emergency management system:

• Time dimension: 3-minute response of the monitoring room (Clause 21.20)
• Spatial dimension: 100% unobstructed fire passages (Clause 36.28)
• Material dimension: regular testing of emergency power generation equipment (Clause 46)

Dual requirements for green operation and maintenance:

• Equipment selection: lighting systems give priority to energy-saving products (Clause 51)
• Operation management: air conditioning temperature mandatory energy-saving setting (Clause 34)

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Improvement implementation suggestions

1. Digital supervision: Establish a property supervision information system and connect to the GB/T 36710 energy consumption monitoring platform
2. Evaluation differentiation: Technical business areas (such as petition reception) add special indicators such as noise control
3. Systematization of training: Carry out annual rotation training for supervisors in accordance with Clause 5.3.2 of the standard

Implementation case of a provincial agency

After adopting the evaluation form in Appendix A of the standard:

• Equipment failure rate decreased by 42% (focus on implementing the maintenance requirements of Clauses 26-34)
• Satisfaction improved to 92.5 points (optimization of the survey mechanism for clauses 28-30)
• Emergency response time shortened to 8 minutes (implementation of the contingency plan for clause 35)

GB/T 43542-2023 Referenced Document

• GB 13495.1 Fire safety signs.Part 1:Signs
• GB 17051 Hygienic specification for facilities of secondary water supply
• GB 25201 Maintenance management for building fire equipments
• GB 2894 Safety signs and guideline for the use
• GB 50222 Code for Fire Protection Design of Building Interior Decoration
• GB 50365 Air Conditioning and Ventilation System Operation Management Standards
• GB 5749 Hygienic Standards for Drinking Water
• GB/T 10001.1 Graphical Symbols for Public Information Part 1: Universal Symbols
• GB/T 17242 Guidelines for complaints handling
• GB/T 18883 Standards for indoor air quality
• GB/T 21741 General specifications for security system for residential areas
• GB/T 36710 Management specification for energy-saving operation of public institutions office district

GB/T 43542-2023 history

• 2023 GB/T 43542-2023 Specification for supervision and evaluation of property service in government offices

Standard and Specification